Terms and Conditions

1. Contact Details

These Terms and Conditions (the “Terms”) govern your use of HighSpin Casino and all products and services available through highspin-casino.co.uk (the “Website”). If you have any questions about these Terms, your account or any game, you can contact us using the details below:

• Email (Support): [email protected]
• Email (VIP): [email protected]
• Customer Support Channels: Live chat and email
• Support Availability: 24 hours a day, 7 days a week

References in these Terms to “HighSpin Casino”, “Highspin Casino”, “we”, “us” or “our” refer to the operator of the Website.

2. Acceptance of Terms

By creating an account, logging in, depositing, placing a bet, claiming a bonus, using the Progressive Web App or otherwise using the Website, you confirm that you:

• have read, understood and accepted these Terms in full
• agree to be legally bound by these Terms
• accept our Privacy Policy, Cookie Policy and any Game Rules, Bonus Rules or campaign rules we publish

If you do not agree with these Terms, you must not register, must not deposit and must stop using the Website immediately.

These Terms are published in English. In case of any translation for local display, the English version will prevail.

3. Changes to Terms

We may update or change these Terms from time to time, for example to reflect changes in our services, technical changes, regulatory requirements or for security reasons. Where changes are material, we will aim to notify you in advance by email, account message or Website notice.

By continuing to use your account or the Website after any change takes effect, you accept the updated Terms. If you do not agree with revised Terms, you must stop using the Website and close your account.

4. Licensing and Regulatory Information

HighSpin Casino is an online casino and live casino platform. According to our current database information:

• Brand name: HighSpin Casino
• Brand type: Online Casino and Live Casino
• Release date: 2026
• Regulator: Curaçao Gaming Authority
• Jurisdiction: Curaçao
• Licence number: 8048/JAZ
• Licence status: Active (based on current database entry)

The Website highspin-casino.co.uk provides access to HighSpin Casino services for eligible players. By using the Website, you confirm that you understand you are playing with a casino licence issued in Curaçao, and not under a licence from the United Kingdom Gambling Commission.

5. Eligibility and Restricted Countries

5.1 Age and Legal Capacity

You may create an account and use our services only if you:

• are at least 18 years old, or older if your local law sets a higher minimum age for online gambling
• have full legal capacity to enter into binding agreements
• are playing for yourself and not on behalf of another person

We may request proof of age at any time. If we discover or suspect that you are under 18, we will close your account, void bets where required, and may report the matter to relevant bodies.

5.2 Restricted Countries

You must not open an account, deposit or place bets if you are located in, a resident of, or using payment methods issued in any restricted country. Based on our current database, access is restricted from the following countries (this list may change):

• United States
• Israel
• British Virgin Islands
• Antilles
• Afghanistan
• Barbados
• Cambodia
• China
• Cyprus
• Gibraltar
• Jordan
• Haiti
• Mali
• Mozambique
• Nigeria
• Panama
• Hong Kong
• Iran
• Iraq
• Myanmar
• Lithuania
• North Korea
• Papua New Guinea
• Philippines
• Russia
• Singapore
• South Africa
• South Korea
• Sudan
• Syria
• Taiwan
• Thailand
• Uganda
• Ukraine
• United Arab Emirates
• Yemen

We may extend or change this list at any time. You are responsible for checking and ensuring that online gambling is legal in your country and that you are allowed to use our services under local laws.

5.3 Use of VPN and Location

Use of VPN, proxy or any other tool that hides or changes your real location is not allowed. If we detect VPN use or suspect that you access the Website from a restricted country, we may:

• block or close your account
• void bets and confiscate bonuses and winnings linked to such access, where permitted
• request further verification

6. Account Registration and Management

6.1 Single Account Policy

Each player may hold only one account at HighSpin Casino. Our rules state:

• Maximum accounts per player: 1

If we find additional accounts, we may close duplicate accounts, cancel bonuses and winnings and keep balances where we believe fraud, abuse, chargeback or other breach has taken place.

6.2 Accurate Information

When you register, you must provide accurate and complete information, including name, date of birth, address, email, phone number and payment details where needed. You agree to keep your information up to date.

You confirm that:

• you are opening the account for yourself and in your own name
• you are not acting on behalf of another person or company
• all funds you use come from lawful sources

6.3 Account Security

You are responsible for keeping your login details safe. This includes your username, password, two-factor authentication details and any other security information. Do not share your credentials with anyone.

We support secure login via SSL encryption and two-factor authentication. You are encouraged to enable two-factor authentication in your account settings for extra protection.

If you suspect unauthorised access to your account, you must contact us immediately using live chat or email.

6.4 Inactive and Dormant Accounts

An account may be treated as inactive if no login, deposit, withdrawal or bet has taken place for 90 consecutive days. We may contact you about inactivity and may apply policies such as account closure, subject to legal limits in the relevant jurisdiction. Any such action will respect applicable law.

7. Verification, KYC and AML

7.1 Know Your Customer (KYC)

To comply with anti-money laundering (AML) and player protection rules, we must verify your identity and, in some cases, your source of funds. Our database states that KYC is required for withdrawals.

We may ask you to provide, for example:

• a valid photo identity document (passport, driving licence or ID card)
• proof of address (utility bill, bank statement or similar)
• proof of payment method ownership (copy of card, wallet screenshot, account statement)
• source of funds documents where required by our AML policies

7.2 Timeframes and Deadlines

According to our current rules:

• verification document deadline: we may allow up to 30 days for you to submit requested documents
• standard verification processing time: up to 10 days from receipt of complete documents
• general KYC processing time: up to 240 hours (10 days) in line with payment rules

We aim to process KYC much faster whenever possible. However, you accept that verification may take the full stated period in some cases.

7.3 AML and Fraud Monitoring

We monitor accounts for AML and fraud risk, including:

• AML monitoring of deposits, withdrawals and betting patterns
• fraud monitoring for chargebacks, bonus abuse, collusion, use of stolen cards, money laundering or any suspicious activity

If we have concerns, we may:

• delay or block withdrawals
• request further documents or explanations
• close or restrict your account
• report transactions to relevant authorities

8. Responsible Gambling

8.1 Our Approach

HighSpin Casino supports safe play and encourages all players to gamble responsibly. Gambling should be a form of entertainment, not a way to earn regular income or resolve financial problems.

8.2 Player Tools

We provide several tools to help you stay in control:

• Deposit limits: set how much you can deposit over given periods
• Loss limits: cap your permitted net losses for a given period
• Wager limits: control how much you can stake over set periods
• Session limits: control how long you can stay logged in; session limit range is from 6 to 1,000,000 minutes
• Cooling-off periods: short-term breaks from gaming
• Self-exclusion: longer-term blocking of access to the Website

Changes that lower your limits will normally take effect as soon as possible. Requests to increase or remove limits may be subject to cooling-off periods.

8.3 Support Organisations

If you feel that gambling is causing harm to you or someone close to you, we strongly encourage you to seek help from independent organisations, such as:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

You can also contact our support team for information on self-exclusion or available tools.

9. Deposits and Payments

9.1 Available Currency

The Website and your account operate in euro (EUR):

• Account currency: EUR (€)
• All monetary values are stored only in EUR without exchange-rate conversion

If your bank or payment provider uses a different currency, any conversion will be handled and charged by that provider, not by HighSpin Casino.

9.2 Deposit Methods and Limits

The following table summarises current deposit options and limits (values in EUR):

General limits:

• Minimum deposit: €10
• Maximum deposit: €15,000 (or method-specific limit if lower)

We do not charge a fee for deposits. However, your bank, wallet or crypto exchange may apply fees or exchange costs.

9.3 Deposit Wagering Requirements

To reduce fraud and misuse of payment systems, we apply a minimum wagering requirement on deposits:

• Standard deposit wagering requirement: 1x the deposit amount before withdrawal
• Enhanced deposit wagering requirement (in specific risk situations or for some payment checks): up to 3x the deposit amount

We may apply the enhanced requirement if we see deposit and withdrawal patterns that suggest payment method testing, chargeback risk, or other suspicious activity. We will take a fair and reasonable view for each case.

9.4 Third-Party Payments

Payments from or to third parties are not allowed. This means:

• you must deposit only from payment accounts that are in your own name
• you must withdraw only to payment methods registered in your name

If we find that a third-party method has been used, we may cancel deposits, void winnings, and close the account in serious cases.

10. Withdrawals

10.1 Withdrawal Methods and Limits

The following table shows main withdrawal options and limits in EUR:

General withdrawal limits (subject to change and player status):

• Minimum withdrawal: €20
• Maximum per transaction: €2,000
• Daily limit: €2,000
• Weekly limit: €5,000
• Monthly limit: €20,000

We reserve the right to apply lower or higher limits in line with VIP status, AML checks, legal duties or risk review.

10.2 Processing Times

Once your withdrawal request is submitted, we may need to review it in line with our KYC and AML policies. After approval, estimated processing times by method are:

• Cryptocurrency: up to 12 hours
• Mobile wallets (Apple Pay, Google Pay): up to 24 hours
• Instant banking (Open Banking): up to 48 hours
• Bank cards (Visa, Mastercard): up to 72 hours

Maximum internal withdrawal processing time is 72 hours for most cases. External bank or network delays are beyond our control.

10.3 KYC Before Payout

We must complete KYC checks before we can pay out withdrawals. You agree that:

• we may request documents before approving your first withdrawal, or at any later time
• we may block or cancel withdrawals if you fail to provide required documents within the stated period

10.4 Withdrawal Rules

Withdrawal rules currently include:

• maximum active withdrawal requests at any time: 1
• we normally pay withdrawals through the same method used for deposit, where possible
• if a method does not support withdrawals, we may select an alternative method in your name

11. Bonuses, Promotions and Loyalty

11.1 General Bonus Rules

HighSpin Casino may offer Welcome Bonuses, reload bonuses, cashback, rakeback, lootboxes, Wheel of Fortune spins, VIP offers and other campaigns. Each promotion may have specific rules. The following general rules apply unless stated otherwise in a specific offer:

• Bonuses are for entertainment play and may not be available in all countries
• Only one active bonus is allowed at a time
• Deposit bonuses cannot be combined unless clearly stated
• Bonus abuse, using multiple accounts or bonus hunting is forbidden
• If bonus abuse is suspected, we may cancel bonuses, void winnings and close accounts

11.2 Welcome Bonus

The current database entry for the HighSpin Welcome Bonus is:

• Offer: 100% up to €500 + 200 Free Spins
• Promo code: WELCOME
• Minimum deposit: €20
• Maximum bonus: €500
• Number of free spins: 200
• Wagering requirement: 35x the bonus amount (and where stated, 35x free spin winnings)
• Maximum bet while wagering: €5 per spin or game round
• Bonus activation window: up to 3 days after qualifying deposit
• Bonus validity: 7 days from activation
• Maximum bonus winnings: 10x the awarded bonus amount
• Maximum free spin winnings: €100

Eligibility notes from our database include:

• Available to new eligible players outside Sweden and Finland
• One active bonus is permitted at a time
• Deposit bonuses cannot be combined
• Jackpot and Bonus Buy games are excluded from wagering

Game contribution according to the current data:

• Slots: 100% contribution to wagering
• Baccarat, Blackjack, Hi-Lo, video poker, roulette and poker: 5% contribution

Bonus funds and any winnings linked to them that remain after 7 days may expire.

11.3 Other Bonuses and Campaigns

HighSpin Casino may offer various ongoing promotions, including:

• Weekend Reload Bonus
• Takeoff, Mach 1 and Blackbird Lootboxes
• Wheel of Fortune prizes
• VIP High Roller Bonus
• Weekly Cashback offers by VIP level
• Monthly Rakeback offers by VIP level

Key points that often apply (please check the specific offer page for full details):

• Standard wagering requirement: typically 35x for bonuses and 20x for some Wheel of Fortune rewards, 40x for some cashback and rakeback
• Maximum bonus bet: usually €5 per spin or game round when wagering bonus funds
• Validity: usually 7 days after bonus activation or crediting
• Maximum winnings from cashback, rakeback or bonus may be capped as stated in each offer

11.4 Wagering and Game Restrictions

While you have an active bonus, the following general rules apply:

• Not all games contribute equally to wagering; slots usually count 100%, table games may count 5% or be excluded
• Jackpot slots and Bonus Buy games are excluded from wagering for certain bonuses
• Using bonus funds to place very low-risk bets, equal covering bets, or strategies aimed at clearing wagering without genuine play may be treated as abuse

If you request a withdrawal before meeting wagering requirements, any remaining bonus funds and related winnings may be removed.

11.5 VIP Programme

HighSpin Casino runs a VIP programme with multiple levels, including Newbie, Cadet, Wingman, Pilot, Lead, Ace, Topgun, Thunder, Eagle and Maverick. Some notes from our database:

• Entry deposit guideline: €1,000
• Benefits may include: personal VIP manager, priority withdrawals, weekly cashback, monthly rakeback, personalised bonuses and priority support
• Maximum personal bonus percent: up to 50%
• Maximum personal bonus amount: up to €5,000

VIP terms, levels and benefits may be changed or removed at any time at our discretion. Any VIP offers also follow general bonus rules.

12. Games and Software

12.1 Game Catalogue

HighSpin Casino offers a large selection of games, including:

• Slots, Hot Slots, New Slots
• Bonus Buy Slots and Jackpot Slots (subject to bonus rules)
• Instant Win games, Plinko, Mines and Crash Games
• Live Casino games, including roulette, blackjack, baccarat and poker
• Table games and bingo

Our database notes:

• Total games: around 6,000
• Game providers: around 55, including well-known names such as Novomatic, Thunderkick, Betsoft Gaming, BGaming, Ezugi, Vivo Gaming and more

12.2 Fairness and Randomness

Games are supplied by licensed providers and use random number generators (RNG) to ensure unpredictable outcomes. You accept that:

• results shown by our servers and recorded in our logs are final and binding
• display issues on your device do not change the game outcome recorded on our servers

12.3 Game Errors and Malfunctions

If a game or software behaves incorrectly, the following rules apply:

• All bets and winnings related to the malfunction may be voided
• Bet amounts may be refunded where appropriate
• We will not be liable for winnings that would have been earned without the malfunction

If you see any error or malfunction, you must stop playing immediately and report the issue to support.

13. Technical Use and App

13.1 Progressive Web App and Devices

HighSpin Casino can be accessed through:

• Mobile web (Android smartphones, iPhone, iPad, Android tablets)
• Desktop web (Windows and macOS computers)
• Progressive Web App (PWA) that can be added to your device home screen

Native Android or iOS apps are not currently listed in our database. All functionality is provided through the Website and PWA.

13.2 Security Measures

The Website uses SSL encryption to protect data sent between you and our servers. Two-factor authentication is available to protect your account. You must also:

• use updated software and anti-virus tools where possible
• avoid using public or unsafe networks for financial transactions

14. Prohibited Activities

You must not:

• create more than one account
• use another person’s identity or documents
• use stolen, unauthorised or fake payment methods
• attempt to cheat, collude, use bots or any form of automated play
• exploit bugs, errors or system weaknesses
• engage in money laundering or any unlawful activity
• share your login details or give others access to your account
• use offensive, abusive or harmful language in chat or with support

If we suspect breach of these rules, we may take action including cancellation of bets, removal of bonuses, account closure and reporting to relevant bodies.

15. Complaints and Disputes

15.1 Submitting a Complaint

If you have a complaint about our services, please contact our support team through live chat or email. Include:

• your full name and registered email address
• clear description of the issue
• game or transaction IDs where available

We will review your complaint fairly and in good faith.

15.2 Timeframes

Our current rules state:

• Standard complaint response time: within 96 hours of receipt

Complex cases may take longer, but we will aim to keep you informed throughout the process.

16. Limitation of Liability

Within the limits of applicable law:

• HighSpin Casino is not responsible for any loss or damage caused by interruption, delay, system failure, communication error, virus or other technical problem beyond our reasonable control
• We are not liable for loss of profits, loss of data, or any indirect or consequential damage
• Our total liability in relation to any claim will be limited to the amount of your relevant bet, game round or the balance of your account at the time of the event, whichever is lower, unless law requires otherwise

You agree that you use the Website at your own risk. Games are provided “as is” without any guarantee that they will be free of errors or available at all times.

17. Intellectual Property

All rights in the Website and its content, including software, graphics, texts, logos, trade names, trademarks, game titles and sound effects, belong to HighSpin Casino, its group companies or its licensors.

You may use the Website and games for personal entertainment only. You may not copy, modify, distribute, publish, sell or reverse engineer any part of the Website or software.

18. Privacy and Data Protection

We process your personal data in line with our Privacy Policy and applicable data protection laws. We collect and use data to:

• manage your account and provide our services
• comply with KYC, AML and legal obligations
• improve our products and protect against fraud
• send marketing communications where allowed and where you give consent

You may control certain marketing preferences in your account or by contacting support.

19. Account Closure and Self-Exclusion

19.1 Closure by You

You may ask us to close your account at any time by contacting support. Before closure, you should withdraw any remaining real-money balance, subject to KYC and AML checks.

19.2 Closure or Suspension by Us

We may close or suspend your account, withhold or freeze funds, or cancel bets where we have reasonable grounds, including:

• breach of these Terms
• fraud, bonus abuse, collusion or cheating
• provision of false or misleading information
• use of VPN or access from restricted countries
• chargebacks or reversed payments

19.3 Self-Exclusion

If you feel that your gambling is out of control, you may request self-exclusion for a defined period or permanently. During self-exclusion:

• you will not be able to log in or play
• we will take reasonable steps to block new accounts in your name

Please contact support for assistance with self-exclusion.

20. Governing Law

These Terms and your use of the Website are governed by the laws of the jurisdiction under which our licence is issued (currently Curaçao), except where mandatory local consumer law provides otherwise.

Any dispute will be subject to the courts of the competent jurisdiction linked to our licence, unless a different forum is required by applicable law.

21. Final Provisions

If any part of these Terms is found to be invalid or unenforceable by a court or authority, the remaining provisions will continue in full force.

Our failure to enforce any clause of these Terms at any time does not mean we give up the right to enforce that clause later.

These Terms form the full agreement between you and HighSpin Casino regarding your use of the Website and replace any earlier understanding or agreement on the same subject.

22. Contact and Support

If you have questions about HighSpin Casino, these Terms, payments, games or responsible gambling tools, you can contact us at any time:

• Support email: [email protected]
• VIP email: [email protected]
• Live chat: available 24/7 on the Website

We aim to respond promptly:

• Live chat: average response time around 1 minute
• Email: usually within 24 hours

By continuing to use HighSpin Casino, you confirm that you have read these Terms and agree to follow them in full.